The Priceline.com Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package reservation sold on priceline.com!
The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policy. For reservations that are not pre-paid, we will either help you cancel your reservation so you can rebook at the lower price, or we will refund 100% of the difference after travel is completed.
Claims must be initiated within 24 hours of booking, or up to until midnight the day before travel if you choose an Express Deal™ or Name Your Own Price® reservation.
Here's what you need to look at to match itineraries:
Our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as AAA and AARP, as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programs. Fares that have been partially refunded or canceled by priceline.com or others, and fares that are part of promotional packages or that include additional amenities, such as parking or meals, are excluded from the Best Price Guarantee. In addition, our Best Price Guarantee may not apply to price differences in certain rental car rates that are based on the driver's age, the driver's address being close to the airport, and/or the security deposit type of debit/credit card. Best Price Guarantee does not apply to Airline Tickets on the following carriers: Spirit Airlines, Frontier, Lufthansa, Austrian, Brussels, Swiss, British Airways, Iberia, Air France, KLM, Ukraine Airlines.
Contact us and tell us where you saw the lower price. Confirm the rate is on a public site and within the time limits for the Guarantee. We will verify the price and availability right then and there — instant satisfaction!
From the U.S. or Canada:
1-800-PRICELINE or [1-800-774-2354]
From anywhere else: 1-212-444-0022
Cruise customers: 1-800-735-8000
With Express Deals™; or Name Your Own Price® you have up until midnight the day before you travel to contact us.
For all other bookings contact us within 24 hours of booking to initiate your claim.